Welcome to Intergourmandise.co.uk - Intergourmandise is proud to provide the same premium quality wild mushrooms and truffles to the home chef as it does to its professional chef clientele through its online gourmet store, Intergourmandise.co.uk.
Due to the perishable nature of our products, all orders are shipped via DHL for next day delivery or Royal Mail for non perishable products.
How is shipping calculated?
The fee for shipping is calculated based on our current negotiated rates with DHL for the total weight of the order. Shipping charges are calculated per ship-to address and are based on the total cost of your order.
Royal Mail Postal Service is 4 pounds up to 1 kg orders.
When does my order get shipped?
Intergourmandise.com currently ships all orders overnight, Monday - Thursday, for next day delivery, Tuesday - Friday.
Available future delivery dates may be selected from the drop-down menu provided in the checkout process.
Next day delivery is available for orders placed online by 12 noon .
How is my order shipped?
Your order will be handpicked from stock held in our refrigerated warehouse. It will be carefully packed in an insulated box with reusable ice packs designed to maintain your items in good condition for up to 48 hours. Please note, however, that frozen items may begin to thaw during transit.
Normal goods with non special transportation will be handpicked from stock and shipped at the next day when the order is received .
We do not currently ship to PO Boxes. All shipments require a street address
We ship Internationally
Tracking information for your order will be emailed to the email address that you provide with your order. You may contact us between 9 am and 5 pm to find out the status of your order.
Return Policy and Order Cancellations
If you are anything less than delighted with an product(non for any reason, you can send it back to us within 7 days of receipt. The goods must be returned in saleable condition and in their original packaging. Refunds will be credited to your original method of payment.
IGB Trading Limited.
207 Regent Street
London, W1B 3HH,
Any orders shipping during the Holiday Season (October 1 - January 15th) may be canceled up to 12 noon pm on the day prior to shipping. Cancellations received after this time cannot be accommodated and the order will ship as scheduled.